I stayed at the Grassmarket Hotel in Edinburgh for one night in November 2013 on a complimentary basis. The hotel is at a central location, close to Edinburgh Castle and the Royal Mile.
The exterior of the Grassmarket Hotel
The receptionist who checked me in was charming. I was allocated a double room on the first floor. I liked the view from my room. The secondary double glazing shut out most of the exterior noise.
View from my room at the GrassmarketÂ Hotel
I thought that my room was quirky and fun. There was a large map of central Edinburgh on the wall opposite the bathroom door.
Edinburgh map in room at the Grassmarket Hotel
The wall above the desk had Dandy comic front pages as wallpaper. The red kettle, teapot and colourful mugs all added to the upbeat atmosphere. There were a couple of single-serving ground coffee packs, herbal teas and Tunnock’s Teacakes. The bathroom was very swish with dark tiles and a walk in shower with a rainhead fitting. The towels were fluffy and the toiletries lovely. The bed was very comfortable, with excellent quality linen and pillows.
Although the WiFi in my room was reasonable on the afternoon of checking in, it became awful that evening and the next morning. I didn’t want to go down to the lobby to work, so I connected to mobile broadband with my USB modem. I was awakened at 7am by the TV in the neighbouring room. I don’t know if the occupants had the volume high or if the TV was on the adjoining wall, meaning that the wall acted like an amplifier.
My room at the Grassmarket Hotel Edinburgh
I was told at check-in that breakfast was served in Biddy’s Bar, the pub next door, until 12.00. I went down for breakfast around 10am. There were a few items out buffet-style, some melon, cereals, ham and cheese that looked a bit dried out, fruit juice, bread to make your own toast with and croissants.Â I ordered the bacon, French Toast and maple syrup.
When there was no sign of my cooked breakfast after around 20 minutes, I went over to the bar to enquire when it would arrive. That member of staff said I’d need to speak to someone else. I spotted the member of staff who had taken my order and went over to ask her. She told me that, when she asked me if I wanted to order a cooked breakfast, I said I didn’t want anything. I was taken aback by this response which was shifting the blame to me. I just left the pub, as I wanted to check out soon and wasn’t prepared to beg for my breakfast.
There must have been some misunderstanding/confusion about my order, mistakes do happen, but the responses from both staff were very unsatisfactory and inappropriate.
In my opinion, the first member of staff I approached should have said she “would find out what was happening”, instead of taking the stance that it was nothing to do with her. The member of staff who I thought had taken my order should have said, “sorry about that, what did you order, I’ll get it for you as soon as possible”.
In summary, I was left feeling very ambivalent about the Grassmarket Hotel. I loved the location and most aspects of the room, but the poor WiFi, the noise from the adjacent room and the issues over breakfast spoiled my stay.
Keep It Real Travel Review â€“ No Fluff