Now I thought that British Airways dedicated Terminal 5 at Heathrow was supposed to ensure great service for passengers.  Well I can testify to the fact that this is not the case. My BA flight from Edinburgh to Heathrow Terminal 5 this morning was delayed due to fog at Heathrow.  I was due to connect [...]

I’m preparing for another short trip to Gdańsk (Poland), so instead of my usual Scandinavian rants, today I’m in the mood for something Gdańsk-related. I still remember the sourpuss ladies at the Warsaw Tourist Office. And the even grumpier women working the desk at the Warsaw Royal Castle. What a bunch of meanies! When my [...]

In the last week I observed customer service from the perspective of the provider and the customer. I had lunch last Friday at on campus restaurant at Edinburgh First where you can have a self service 3 course lunch including soft drinks and coffee for £7.50. As I entered the restaurant the reception informed me [...]