My easyJet flight from Thessaloniki, Greece on the 16th November arrived early at Gatwick, London.
On that flight, I’d experienced an example of ‘above the call of duty’ service, whereby a flight attendant had retrieved a ticket with luggage stubs from the rubbish, which the young lady sitting next to me had disposed of in error.
Upon arriving at Gatwick airport and immediately checking the departures, I quickly contacted EasyJet Customer services. I’d realized that, since having left sufficient time for delays between my original flight and its connection to Edinburgh and having arrived early, I might be able to board the earlier easyJet flight and save myself 1 hour 30 minutes.
The lady at Customer Services was very friendly and efficient, acknowledging that passengers usually request to join later, not earlier flights, due to delays (like I did when easyJet saved my Moussaka last year). She agreed that, since I was a return-ticket passenger who’d left sufficient time between flights and there was availability, I could board the earlier flight to Edinburgh free of charge.
I made the flight with time to spare and got home in good time for a relaxing cup of tea before bed time – thanks again easyJet.