On the 4th of November I was booked on the 16.22 Cross Country train from Berwick upon Tweed to Edinburgh, aiming to get the bus to Edinburgh airport and catch my flight to London Gatwick with a connection to Thessaloniki, Greece.
I’d left plenty of time (or so I thought) for any possible mishaps/delays, including getting to the airport 1.5-2 hours before the flight.
My original CrossCountry service, originating in Conwall, was delayed by 80min. I was either going to cut it pretty fine or not make it to the airport on time.
When I enquired at the ticket office at Berwick upon Tweed, I was informed that although there was not another Cross Country train due in good time for me, an East Coast train, about 25minutes after the original Cross Country service had been due, had been contacted and the driver had agreed to take the Cross Country passengers on board, as there were enough seats available.
The East Coast train arrived on time, my Cross Country ticket was inspected, scanned and accepted and I made a time-wise comfortable onwards bus journey to the airport.
Well done East Coast, I hope in future this attitude is reciprocated by Cross Country so that passengers do not miss flights, appointments etc.