Great Customer Service from Expedia

expedia.co.ukSoon after I booked the flights for our Santander trip, I started searching for a hotel. My initial booking was with Expedia. Although I had to pay the full amount immediately, this was fully refundable until one week before our arrival. This gave me the opportunity to keep my eyes open for a better deal, with the security that I had accommodation arranged.

I paid Expedia using my Barclaycard World Mastercard, which gives me 1% cashback. Expedia doesn’t charge an additional fee for paying by credit card. However, I was aware that if I cancelled the Expedia booking after a few weeks, I’d be out of pocket for at least a month.  The payment made at the time of booking would have appeared on my credit card statement before the refund arrived and I’d have to pay for a new hotel booking upfront.

I was hoping to find a cheaper hotel deal in Santander. A few days before I booked our flights, hotels4u ran  a 10% off all hotels promotion over the Easter Weekend, which I thought they might repeat over the May Bank Holiday.

I came across an ebookers 15%.off disount code online. I used that voucher to save money on our Santander hotel. Unfortunately, ebookers were charging an additional £6 to pay by credit card, so I opted for fee free payment with my Visa debit card.

As soon as I booked the hotel on ebookers, I cancelled the Expedia booking online. The money was refunded to my credit the following day.

That’s great customer service from Expedia and certainly encourages me to book through them in the future.