Customer Service from UK Travel Companies

This edition of the Travel in Europe Podcast asks if the customer service from travel companies could be improved based on two recent incidents.

  • Dodgy Email Claiming to be from Booking.com – this malicious email has been doing the rounds for a couple of months, should Booking.com be alerting people?
  • Lost Train Tickets on East Coast – after witnessing a passenger with a lost ticket being given the option of either leaving the train at the next station or paying £152 for the Edinburgh to London journey, I reckoned that East Coast should be able to trace lost tickets.

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Your Recent Experiences of Customer Service from Travel Companies

If you’ve recently experienced any good or bad customer service from travel companies, please tell us about it in the comments.