Poor customer service by online travel companies continues
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Unfortunately there seems to have been little improvement in the standard of customer service offered by online travel companies since I wrote on this topic in February 2007. According to the latest research carried out by Transversal, 60% of email queries go unanswered and when a response is given it takes an average of 58 hours to be delivered.
I suppose I should consider myself lucky to have received an email reply from Onthebeach within 24 hours, when I didn’t know if my online booking for accommodation for our DIY holiday in Fuerteventura had been processed.
What’s been your experience?
