According to a new survey 90% of online travel shoppers have experienced problems during the booking process in the last year. I can certainly testify to that as I had a problem in the last couple of months trying to book accommodation with On the Beach when arranging a DIY holiday to the Canaries. I thought I’d booked the accommodation twice in error, as when nothing happened during my first attempt to enter my credit card details, I tried again. I’d to wait 24 hours for On the Beach to get back to me to say they’d no record of my booking. It was all rather unnerving. I don’t think I’d visit the On the Beach site again.

Have you had any similar problems or have you been one of the lucky few for whom travel transactions have gone smoothly?