British Airways outsourcing leading to more delays

The Scotsman newspaper reports that in the one week since BA check-in and baggage handling has been outsourced that hardly any BA flights have departed from Edinburgh airport on time. It would appear that BA anticipated that many of their experienced staff would transfer to the new service provider Aviance. This doesn’t seem to have happened and the novice staff are being overwhelmed.

I assume BA have outsourced to save money but if it means that passengers get totally hacked off with the airline, it will be more detrimental than beneficial to the airline. BA seems to be becoming a world leader in shooting itself in the foot.These further problems can only exacerbate existing delays, detracting for the pleasure of flying away for your Summer holiday.

[tags]British Airways, Edinburgh airport[/tags]

This entry was posted on Wednesday, June 27th, 2007 at 12:16 pm and is filed under Airlines & Airports, Scotland, UK. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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3 Responses to “British Airways outsourcing leading to more delays”

Kyle on June 28th, 2007 at 12:06 am

I’ve had problems directly relating to BA outsourcing their front-line services as can be read on my blog at http://www.sterry.me.uk/blog/2007/04/01/british_arseways/ and http://www.sterry.me.uk/blog/2007/04/03/british_arseway_continuing_saga/

I know it’s cost-cutting, but it doesn’t make business sense to put a third-party business in to deal with your customers!
karen on June 28th, 2007 at 9:22 am

Good point, Kyle, a business really should be usng its own staff in front line position with direct contact with customers. Allowing a 3rd party be the public face of your company is not a good idea.
karen on July 7th, 2007 at 9:34 am

BA have now lost 20,000 bags:
http://news.scotsman.com/index.cfm?id=1060332007