http://www.europealacarte.co.uk/blog/2007/02/22/the-appalling-customer-service-offered-by-uk-online-travel-companies/ Online interactive travel magazine about authentic travel in Europe on a modest budget Fri, 21 Nov 2008 00:06:14 +0000 http://wordpress.org/?v=2.6.2 http://www.europealacarte.co.uk/blog/2007/02/22/the-appalling-customer-service-offered-by-uk-online-travel-companies/#comment-179542 China_tours Fri, 25 Jul 2008 07:43:19 +0000 http://www.europealacarte.co.uk/blog/?p=212#comment-179542 Anyway, a good customer service offered by online travel companies should be answer any question on time in 24 hours. Anyway, a good customer service offered by online travel companies should be answer any question on time in 24 hours.

]]> http://www.europealacarte.co.uk/blog/2007/02/22/the-appalling-customer-service-offered-by-uk-online-travel-companies/#comment-63351 Europe A La Carte Blog » Blog Archive » Poor customer service by online travel companies continues Wed, 05 Dec 2007 13:06:18 +0000 http://www.europealacarte.co.uk/blog/?p=212#comment-63351 [...] improvement in the standard of customer service offered by online travel companies since I wrote on this topic in February 2007. According to the latest research carried out by Transversal, 60% of email queries [...] [...] improvement in the standard of customer service offered by online travel companies since I wrote on this topic in February 2007. According to the latest research carried out by Transversal, 60% of email queries [...]

]]> http://www.europealacarte.co.uk/blog/2007/02/22/the-appalling-customer-service-offered-by-uk-online-travel-companies/#comment-36430 karen Tue, 02 Oct 2007 19:51:17 +0000 http://www.europealacarte.co.uk/blog/?p=212#comment-36430 Denise, you are right to vote with your feet and not use an airline which has not offered you good customer service. Did Jet2 tell you in writing that your credit card wasn't accepted so you have written proof of this? Denise, you are right to vote with your feet and not use an airline which has not offered you good customer service. Did Jet2 tell you in writing that your credit card wasn’t accepted so you have written proof of this?

]]> http://www.europealacarte.co.uk/blog/2007/02/22/the-appalling-customer-service-offered-by-uk-online-travel-companies/#comment-36295 Denise Tue, 02 Oct 2007 09:41:11 +0000 http://www.europealacarte.co.uk/blog/?p=212#comment-36295 Earlier this year I booked with Jet2 for myself and my elderly mother, 92. They said the flight was full if I wanted wheelchair assistance (she would have difficulty getting on the airport bus and the high boarding steps) so I had to book without it. They told me my booking 'had failed' - my card wasn't accepted. So I immediately booked again using another card. To my horror I then discovered that they had made 2 bookings. I tried to ring the Call Centre immediately but the number is not accessible from abroad, I live in Portugal. My brother telephoned for me within an hour and they said the mix up would cost me £50. I have written to them, also to their head office,the Dart Group, and - guess what! - had NO REPLY. I haven't travelled with Jet 2 since, I travel to the U.K. regularly but prefer to travel by Monarch now - free newspapers, reserved seats at checkin, no hastle. Earlier this year I booked with Jet2 for myself and my elderly mother, 92. They said the flight was full if I wanted wheelchair assistance (she would have difficulty getting on the airport bus and the high boarding steps) so I had to book without it. They told me my booking ‘had failed’ - my card wasn’t accepted. So I immediately booked again using another card. To my horror I then discovered that they had made 2 bookings. I tried to ring the Call Centre immediately but the number is not accessible from abroad, I live in Portugal. My brother telephoned for me within an hour and they said the mix up would cost me £50. I have written to them, also to their head office,the Dart Group, and - guess what! - had NO REPLY. I haven’t travelled with Jet 2 since, I travel to the U.K. regularly but prefer to travel by Monarch now - free newspapers, reserved seats at checkin, no hastle.

]]>